Frequently Asked Questions

Our Liu Bao collection features carefully selected aged teas from the 1980s–2000s, stored under stable conditions and released in limited quantities. Many are vintage or collector-grade lots.

No. We use biodegradable corn-fibre pyramid bags that are food-safe, heat-resistant, and more eco-friendly than nylon.

Keep tea in a cool, dry place away from light, moisture, and strong odours. Avoid fridge storage. Pu-erh and Liu Bao can continue to age if stored in a clean, breathable environment.

Rinse with warm water only (no soap or detergent) and dedicate one vessel to one tea type (for example, one pot just for Wuyi rock tea or Liu Bao). Over time, the clay will season and enhance aroma. For a detailed routine, see: How to Clean Your Yixing Teapot Daily .

This site ships within Malaysia only. We use PosLaju for standard delivery nationwide, and Lalamove / Grab for same-day deliveries within Klang Valley (Kuala Lumpur, Selangor, Putrajaya). For full details and rates, see our Shipping Policy.

Shipping is calculated at checkout and depends on your region and order value. As a guide:

• Klang Valley & West Malaysia: free shipping from RM300 and above
• East Malaysia (Sabah & Sarawak): free shipping from RM300 and above

Same-day delivery within Klang Valley uses Lalamove / Grab. The RM8 fee at checkout is a deposit only; we will confirm the actual courier fee with you before dispatch.

Orders are usually processed within 2–5 business days (excluding weekends and public holidays). Delivery estimates:

• Klang Valley & West Malaysia: around 1–6 working days
• East Malaysia: around 3–6 working days

Same-day delivery is available for Klang Valley orders placed before 12 PM (GMT+8), subject to rider availability.

All parcels include tracking. If you notice unusual delays, please contact us with your order number and tracking ID.

If a parcel is confirmed lost within Malaysia by our courier, we will either resend the same goods (subject to stock availability) or work with you on a suitable replacement. For full details, please refer to our Shipping Policy.

Cha Zhi Ji operates separate regional sales channels. Product prices are independently established for each market and may therefore differ between our Malaysia and International stores. Prices are not intended to be direct currency conversions. Malaysia-store pricing applies to orders delivered within Malaysia, while International-store pricing applies to orders delivered outside Malaysia. Learn more

Tea is considered a food product and is non-returnable unless the wrong item was shipped or the product arrived damaged. If there is an issue with your tea, please contact us within 48 hours of delivery with clear photos.

Selected teaware may be returned within 7 days of delivery if it is unused and in its original condition and packaging. However, the following items are not eligible for return:

• Antique or vintage teaware
• One-of-a-kind handmade or artisan teaware
• Individual loose teacups
• Items marked as “final sale”

All approved returns are refunded as store credit only, in line with our Return & Refund Policy.

Please email us within 48 hours of receiving your parcel and include:

• Your order number
• Photos or videos of the damaged item and packaging

Once confirmed, we’ll arrange a replacement or issue store credit if a replacement is unavailable. For non-quality-related returns, return shipping is paid by the customer.

No. All approved returns on this Malaysia site are refunded as store credit, which does not expire and can be used on future purchases at store-chazhiji.net.

You can reach us via the contact form, WhatsApp at +60189001613, or email us at support@store-chazhiji.com.